I have been very anxious as Irene told me that the delivery delayed due to busy traffic in Europe. However. the printer is still a surprise. I know the printer is nice, but service is what I worried about. I had a small DTF from another supplier on Ali express, very bad service, never get in time reply from them. But the ripple technician is nice and patient. I set up the printer with my experience from DTF printing soon, and they gave me some good advice about how to maintain the printer.